Our Approach and Values
Thomas Door & Window Controls has an enviable record of customer retention that has been achieved through its dedicated in-house team, competent engineers and our commitment to quality service and solutions.
Through shared business knowledge and aligned company values we are able to undertake an approach that delivers against our customers specifications.
On a day-to-day basis, customers can access our technical in-house expert team who understand their installation, maintenance & repair needs from the outset; allowing the correct, swift action necessary to provide a solution tailored to organisations and in-turn assign an engineer to rectify problems immediately.
Our integrated IT systems allows customers, administration staff and operatives to access up to date job status information and details specific works carried out and notes for all future works.
Our approach to business lies in the belief that open, transparent relationships united with certified engineers and vast sector knowledge to provide cost-effective solutions is the foundation of our values.
Our Values
Thomas Door & Window Controls believe that in order for us to succeed and continue to be a market leader it requires the highest standards of behaviour towards everyone we work with, the communities we operate in and the environment on which we have an impact.
We have placed the following five values at the heart of our business. They are a critical element of our corporate strategy – influencing the way we work, every day and everywhere.
Sector excellence - knowledge, innovation and certified engineers
Community - local recruitment, teamwork and mutual respect
Integrity - openness, transparency and honesty
Inclusiveness - diversity, equal opportunities and accessibility for all
Professionalism – customer satisfaction, partnerships and proficient services
Read about our company strategy here.