Our approach
  • Visit AUTOMATED DOORS page
  • Visit WINDOW CONTROLS page
  • Visit FIRE PREVENTION page
  • Visit DOOR CONTROLS page
  • Visit ACCESS CONTROL page

Our Approach and Values

Thomas Door & Window Controls has an enviable record of customer retention that has been achieved through its dedicated in-house team, competent engineers and our commitment to quality service and solutions.

Through shared business knowledge and aligned company values we are able to undertake an approach that delivers against our customers specifications.

On a day-to-day basis, customers can access our technical in-house expert team who understand their installation, maintenance & repair needs from the outset; allowing the correct, swift action necessary to provide a solution tailored to organisations and in-turn assign an engineer to rectify problems immediately.

Our integrated IT systems allows customers, administration staff and operatives to access up to date job status information and details specific works carried out and notes for all future works.

Our approach to business lies in the belief that open, transparent relationships united with certified engineers and vast sector knowledge to provide cost-effective solutions is the foundation of our values.

Our Values

Thomas Door & Window Controls believe that in order for us to succeed and continue to be a market leader it requires the highest standards of behaviour towards everyone we work with, the communities we operate in and the environment on which we have an impact. 

We have placed the following five values at the heart of our business.  They are a critical element of our corporate strategy – influencing the way we work, every day and everywhere.

Sector excellence - knowledge, innovation and certified engineers

Community - local recruitment, teamwork and mutual respect

Integrity - openness, transparency and honesty

Inclusiveness - diversity, equal opportunities and accessibility for all

Professionalism – customer satisfaction, partnerships and proficient services

Read about our company strategy here.