Responsive Repairs
We provide a responsive repairs service to offer you a fast and effective solution to all door, window and access control faults and associated problems. Highlights include all commercial door repairs, commercial window repairs as well as automatic door repairs.
Our in-house responsive repairs team will understand your repair needs from the outset, record your fault, offer advice and assign an engineer to be with you immediately.
How to report a repair
Call the responsive repairs service team on 0800 525384
The service desk is open between 8.30am and 5pm weekdays.
With strategically placed engineers across the South East and surrounding Counties we aim to be with on-site within one working day from receipt of call and we will offer you either a morning (8am to 1pm) or afternoon (1pm to 5pm) appointment that is convenient with yourselves.
Reporting emergency repairs - In the event of a health & safety, fire regulation or security problem our fully equipped vehicles are on call 24 hours a day with our accredited engineers ready to carry out essential repairs when necessary during or after your working hours.
In normal office hours call: 0800 525384
Outside office hours call: 01273 773006
Security - All Thomas Door & Window Controls engineers carry official identity cards that include their photographs. Before allowing anyone claiming to be from our company please ask to see their card. If you are in any doubt about the identity of a caller do not let them in. Call the service desk on 0800 525384. Genuine service engineers will not mind waiting whilst you check their identity.
Planned Maintenance Preferential Services
Becoming a maintenance programme customer will ultimately reduce the amount of repairs and associated costs over the lifetime of your products.
Customers receive preferential services including priority response, subsidised call-out charges, discounted materials for repairs and installations and clear documentation with no lengthy contract.
Discover how preventative maintenance will benefit your company.
You are only ever one call away from a responsive repairs solution; even on a non-contracted basis.
Our extensively equipped workshops and vehicles ensure a fast resolution. In the event of safety, fire or security problems our emergency 24 hour service offers total security and peace of mind.
Our extensively equipped workshops and vehicles ensure a fast resolution. In the event of safety, fire or security problems our emergency 24 hour service offers total security and peace of mind.
As acknowledged leaders in the field of planned maintenance, clients’ trust us to service all their Doors, Windows, Automatic Doors & Access Control products.
Our programme details response times, agreed rates, attendance times and full service documentation for legal compliances & future works.
Our programme details response times, agreed rates, attendance times and full service documentation for legal compliances & future works.
Our approach lies in the belief that open, transparent relationships united with certified engineers and vast sector knowledge provides cost-effective solutions.
Developing outstanding partnerships with staff, clients and the community we operate in is integral to our approach and core values.
Developing outstanding partnerships with staff, clients and the community we operate in is integral to our approach and core values.
We provide our clients with bespoke solutions to Door, Window & Access Control requirements that match their precise criteria.
Our technical in-house expert team will understand your needs from the outset; ensuring the correct, swift action necessary to provide a solution tailored to your organisation.
Our technical in-house expert team will understand your needs from the outset; ensuring the correct, swift action necessary to provide a solution tailored to your organisation.
